WeChat, Web, Discord
covered around the clock
A customer messages your WeChat at 11 PM — your team is asleep, and that lead is gone. An AI front desk stays on 24/7, never misses a message.
What is AI omnichannel customer service?
If a customer waits more than 5 minutes for a reply, they've probably already moved on to a competitor. NexAgent trains an AI on your business — your FAQs, pricing, service details, booking flow — so it can answer questions on your behalf 24/7. Whether a customer reaches you through your website, WeChat, Discord, or Telegram, the AI replies instantly, collects contact details, and books appointments directly. **What each channel handles:** - **WeChat:** Responds naturally in Chinese to local Vancouver customers and leads from mainland China — no robotic translation feel. - **Website chat:** Proactively greets visitors, answers product and pricing questions, and books consultations — capturing leads before they leave. - **Discord:** Manages community questions, routes complex issues to your team, and keeps your server running smoothly 24/7. - **Email:** Monitors your inbox, drafts replies to routine inquiries, and flags complex cases with a full summary for your team to review. **When it hands off to a human:** The AI watches for negative sentiment, a customer asking for a person, anything touching legal or compliance topics, or a quote above your set limit. It immediately pushes the full conversation thread and customer context to your Slack or WeChat Work — your team steps in with the full picture in under 30 seconds, not blind. **Data privacy:** All conversations are processed on infrastructure you control. We do not send customer data to third-party APIs without your sign-off. Clinics, law firms, and financial advisors get fully private on-premise models.
Human support vs. AI support
Same workload, very different experience.
- Limitation
Response speed
Queue-based — often 10+ minutes before anyone replies
- Limitation
Business knowledge
High staff turnover — takes months to get someone up to speed
- Limitation
During busy periods
Gets overwhelmed on holidays and peak days
- Limitation
Languages
Limited to staff language or clunky translation
- Advantage
Response speed
Instant reply, any time of day
- Advantage
Business knowledge
Feed in your docs and pricing — it knows immediately
- Advantage
During busy periods
Handles as many conversations as needed — every customer gets 1-on-1
- Advantage
Languages
Switches seamlessly between Chinese and English (and more)
Real results
Frequently Asked Questions
Will the AI sound like a robotic script?
No. We fine-tune the LLM prompts so the agent adopts your exact brand voice—whether that's professional and corporate, or casual and approachable. The agent is trained on your actual product documentation, past successful sales conversations, and brand guidelines. Most customers interacting with the system for routine inquiries don't realize they're talking to an AI—and for cases where transparency is required (e.g., certain regulated industries), we configure the agent to disclose its nature upfront while still delivering a high-quality experience.
Can it integrate with my existing CRM?
Yes, and this is where the value compounds. When the agent qualifies a lead, it extracts contact information, conversation intent, budget signals, and urgency cues—then pushes a structured record via API directly into Salesforce, HubSpot, Zoho, or your custom CRM. Your sales team receives a lead that has already been qualified and tagged, not a raw chat log. We support any CRM with an API, and for legacy systems, we build a lightweight middleware bridge.
How do you handle escalation to a human agent mid-conversation?
Escalation is rule-based and intent-aware. The AI monitors for specific triggers: negative sentiment above a threshold, requests to speak to a human, topics outside its knowledge scope (e.g., billing disputes over a certain dollar amount), and compliance-sensitive questions. When triggered, it sends a real-time notification with the full conversation context to the designated human via Slack, WeChat Work, or email—typically within 15 seconds. The customer experiences a smooth handoff: 'Let me connect you with a team member who can help with this right away.'
What channels are most important for Vancouver businesses specifically?
For Vancouver's bilingual market, WeChat is often the highest-ROI channel that businesses under-serve—there's a large, high-purchasing-power Chinese-Canadian and recent-immigrant customer base that communicates almost exclusively via WeChat. Web Chat is non-negotiable for any service business with inbound traffic. Discord matters for tech, SaaS, gaming, and crypto companies that have community-driven sales funnels. Email automation is the highest-volume play for B2B businesses. We typically recommend starting with two channels, measuring response rates, then expanding.