Service
Systems for Vancouver clinics and med spas — booking, clients, inventory and IT in one place
Your front desk stops copying records between tools, every location works from the same data, and someone looks after your servers and EMR. The systems support your staff; clinical decisions stay with your licensed team.
What is a clinic business system?
A clinic business system connects the pieces most clinics run separately: booking, client records, inventory, compliance reminders and IT. Staff switch between fewer tools, month-end takes fewer spreadsheets, and owners can see every location at once.
We built this end to end for a medical aesthetics group with clinics in Richmond, Burnaby and North Vancouver. We rebuilt the website and its SEO/GEO, and daily search clicks rose 32% after the redesign. We integrated their booking with Zenoti and built a custom CRM around it, set up a daily compliance-monitoring email, run their OSCAR EMR, and manage their IT: about 30 servers, backups, security checks and the phone system. A central inventory that deducts stock automatically per treatment is planned.
These systems handle workflow and data, not medicine. Treatment plans and chart notes remain the job of your licensed physicians and nurses.
Separate tools vs. a connected system
Many clinics run a booking app plus a few spreadsheets. Connected, each record is entered once.
What we build
Website and SEO/GEO
A rebuilt clinic website that nearby clients can find in Google and in AI search. Pages describe treatments and process, with no outcome claims and no before-and-after photos.
Booking and Zenoti integration
Already on Zenoti? Keep it. We bring its booking data into your own system so the front desk doesn't enter it twice.
Client CRM
Client management built around your process: visit history, treatments, follow-up dates. Front desk and consultants work from the same file.
Central inventory (planned)
Products and supplies for every location in one stock list, deducted per treatment, with a heads-up to whoever does purchasing.
Daily compliance email
One morning email listing items that need attention, sent to the person responsible. Whether you are compliant is still for that person and your advisors to judge.
OSCAR EMR support and managed IT
We look after the EMR's servers, backups and updates, along with your phones and network. The charts themselves belong to your clinical team.
How we work together
A 30-minute call
Tell us which tools you use and where the hours go. We'll tell you what is worth doing first.
A written quote
Scope, modules and cost in writing before any build starts.
A paid 2-week proof of concept
We build one module first. If you continue, the full cost is credited toward the project.
Launch and ongoing support
A bilingual (English/Chinese) team stays on it. Client data can live on your own servers rather than a third-party cloud.
Related case studies
Real deliveries, systems still running, clients anonymised.
Clinic Group Website, SEO and AI CRM
For a three-clinic medical-aesthetics group in Richmond, Burnaby and North Vancouver: a rebuilt website with SEO/GEO work (daily search clicks up 32% after the redesign), integration with the clinics' Zenoti booking system, and a custom AI-assisted CRM. Client anonymized.
Clinic EMR AI Automation
A modern automation layer built around a family clinic's open-source EMR (electronic medical record) production system: nightly incremental AI summary reports for 4,000+ patients, a PDF requisition auto-fill microservice, fully automated lab-result and fax in/out flows, and multi-tier backups with daily off-site restore drills. No downtime, no data migration. Client identity anonymized.
Clinic Group Managed IT
Full managed IT for a medical-aesthetics and clinic group with three locations in Richmond, Burnaby and North Vancouver: about 30 servers, backups, security checks, the phone system, OSCAR EMR operations, and a daily compliance-monitoring email. Client anonymized.
Clinic and med spa systems: common questions
We already use Zenoti. Do we have to switch?
No. We integrate with it: booking data from Zenoti flows into your own CRM and reports, and staff keep using the booking software they know.
Can a med spa keep client data on its own servers?
Yes. The system and its database can run on servers you own, and we handle deployment and maintenance. Where everything lives is written into the proposal before work starts.
Who maintains OSCAR EMR day to day?
We can take on the servers, backups, updates and troubleshooting, as we do for a three-clinic medical aesthetics group. Chart content and clinical decisions stay with your own team.
Can several clinics share one inventory?
Yes, and it is a feature we are currently planning for a medical aesthetics group: one stock list for every location, deducted automatically per treatment. We'll always tell you plainly what is built and what is still in planning.
Will the compliance email help us pass an inspection?
It doesn't make compliance decisions. It gathers the items that need attention into one daily email for the responsible person. What counts as compliant, and what to fix, is decided by your team and your advisors.
Will SEO for our clinic website mean making treatment claims?
No. Pages cover treatments, process and practitioners' credentials, without outcome claims or before-and-after photos. Daily search clicks rose 32% after we redesigned one group's site, but nobody can promise rankings or traffic in advance.
How much does a clinic system cost?
It depends on the modules and the number of locations. You get a written quote first, then a paid 2-week proof of concept that is credited in full if you continue.
Further Reading: Related Services
Tell us about your situation
In 30 minutes, tell us what slows you down. We will say what we can do and roughly how long it takes.