Case Study · Immigration firm · BC
Anonymized Case — A BC immigration firm: emergency response after the old site was hacked, then a four-language website with content automation
First the emergency, then the rebuild: a website in Chinese, English, Korean and French, with content automation and instant notifications to staff.
Privacy note: the firm is anonymized. No firm name, domain, client or case information is shown. The site's content does not promise any immigration outcome.
Overview
For a BC immigration firm: emergency response after its old website was hacked, then a new four-language site (Chinese, English, Korean, French) with content automation and instant push notifications to staff. A client and case CRM is planned next. Client anonymized.
The project started with a call nobody wants to make: the firm's old website had been hacked. Before talking about design, the job was to respond — get the situation under control and get the firm back online on a footing it could trust. Then we rebuilt. The firm serves clients in several languages, so the new site speaks four of them, keeps itself up to date through content automation, and tells staff straight away when something needs their attention.
The challenge
A compromised website is a trust problem as much as a technical one, and for an immigration firm trust is the business. On top of the emergency, the firm needed a site that serves clients in Chinese, English, Korean and French, stays current without a person rewriting every page by hand in four languages, and gets new messages in front of staff quickly.
Our approach
Two phases. First, emergency response: deal with the hacked site and bring the firm's web presence back under control. Then a new build: a four-language website (Chinese, English, Korean, French), content automation so updates reach every language version, and instant push notifications so staff see what needs them without watching an inbox. Hosting, backups and security checks are part of the service, not an afterthought.
Results
The firm is back online on a new four-language site. Content updates are automated across the language versions, and staff get instant push notifications. A client and case CRM is the next step and is still in planning.
First, the emergency
When a site is hacked, the first job is control, not design. We handled the response first, and only then moved to the rebuild, so the new site started from a clean footing rather than carrying the old problem forward.
We describe what we did, not who built the old site: the point is the response, not blame.
Then the rebuild: one site, four languages
- Chinese, English, Korean and French versions of the site.
- Content automation keeps the language versions in step.
- Instant push notifications to staff, so nothing waits unseen.
- Hosting, backups and security checks run as part of the service.
Planned
Next: a client and case CRM
The next module is a CRM for clients and their cases, so the firm's work after the first contact lives in one place too. It is in planning; nothing here describes it as delivered.
Technical breakdown
- Four-language website: Chinese, English, Korean, French.
- Content automation across the language versions.
- Instant push notifications to staff.
- Managed hosting with backups and security checks.
Reusable lessons
- After a breach, respond first and rebuild second — a new design on an uncontrolled footing solves nothing.
- A multilingual site stays current only if updating every language is automated; otherwise the smaller languages fall behind.
- In a regulated, trust-based field, the website informs and connects; it never promises an outcome.
Modules used
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